For inquiries, contact us on Whatsapp: +256 755 965 287                 |                  Same day deliveries to Kampala and Entebbe.

Welcome to Nurcha Skincare! We are delighted to have you as a valued customer. Before you proceed with purchasing our skincare products, we kindly request that you carefully review the following Terms and Conditions. By using our website or purchasing products from Nurcha Skincare, you agree to abide by these terms and conditions.

a. Product Information: Nurcha Skincare strives to provide accurate and up-to-date product information on our website. However, we do not guarantee that product descriptions, images, or other content on the site are entirely error-free. We reserve the right to modify product details without prior notice.

b. Usage Guidelines: For optimal results and safety, it is important to follow the provided instructions and guidelines while using Nurcha Skincare. Please note that Nurcha Skincare cannot be held responsible for any negative outcomes or consequences resulting from the misuse of our products.

c. Allergy Disclaimer: It is the customer’s responsibility to review the ingredients list for potential allergens before purchasing and using our products. Nurcha Skincare shall not be held liable for any allergic reactions or adverse effects resulting from product usage.

d. Product Availability: We aim to maintain a sufficient stock of products at all times. However, there may be instances where certain products are temporarily out of stock. In such cases, we will notify you promptly and offer alternatives or a refund for the unavailable product(s).

e. Intellectual Property: All content on the Nurcha Skincare website, including text, images, logos, and trademarks, are the property of Nurcha Skincare and are protected under copyright laws. Any unauthorized use or reproduction of our content is strictly prohibited.

a. Order Confirmation: Once you place an order with Nurcha Skincare, you will receive an order confirmation email. This email does not guarantee the availability of the products; it merely confirms that we have received your order.

b. Payment: We currently accept payments through various methods, such as credit/debit cards, mobile money, and other online payment gateways. Payment must be made in full at the time of ordering.

c. Order Cancellation: Order cancellation requests must be sent via email to Nurcha Skincare’s customer support team within 24 hours of placing the order. We will do our best to accommodate cancellations, but we cannot guarantee that your request will be fulfilled after the 24-hour window has passed.

d. Price and Taxes: All product prices listed on our website are in Ugandan Shillings (UGX) and are inclusive of applicable taxes, unless otherwise stated.

a. Shipping Times: We endeavor to process and ship orders promptly. However, delivery times may vary based on your location and the shipping method chosen. We shall not be liable for any delays caused by shipping carriers or unforeseen circumstances.

b. Shipping Charges: Shipping fees are calculated based on the delivery address and shipping method selected during checkout. The customer is responsible for all shipping costs unless otherwise stated.

c. Order Tracking: Upon shipping your order, we will provide you with a tracking number so you can monitor the progress of your delivery.

d. International Shipping: Nurcha Skincare currently offers shipping within Uganda. For international shipping inquiries, please contact our customer support team.

a. Returns Policy: We take great pride in the quality of our products. If, for any reason, you are not satisfied with your purchase, please contact our customer support team within 14 days of receiving the product to initiate a return request.

b. Refunds: Refunds will be processed for eligible returns within 14 days of receiving the returned product. The refund will be issued to the original payment method used during the purchase.

c. Return Shipping: Customers are responsible for the shipping costs incurred when returning products unless the return is due to an error on our part.

Nurcha Skincare is committed to protecting your privacy. Please refer to our separate Privacy Policy document, available on our website, for details on how we collect, use, and protect your personal information.

These Terms and Conditions are governed by the laws of Uganda. Any disputes arising from these terms and conditions or your use of Nurcha Skincare’s website and products shall be subject to the exclusive jurisdiction of the Ugandan courts.

By using Nurcha Skincare’s website or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

If you have any questions or concerns regarding these terms and conditions, please feel free to contact our customer support team at [[email protected]  /  +256755965287, +256771497574].